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PROPOSED CONTRACT
Department(s): Department of Permits, Rentals and Concessions
Vendor: Penn and Associates, Cleveland, Ohio
Request: Authorization for the Forest Preserves of Cook County (the “Forest Preserves”) to enter into and execute
Good(s) or Service(s): Customer satisfaction surveys
Contract Value: $46,375.00
Contract Period: Thirty-six (36) months from the issuance of the purchase order with one (1) 2-year optional renewal at the discretion of the General Superintendent.
Estimated Fiscal Impact: FY 2023 $9,275.00, FY 2024 $9,275.00, FY 2025 $9,275.00, FY 2026 $9,275.00 (optional), FY 2027 $9,275.00 (optional)
Accounts: Professional Services Account 51001.520830
Contract Number(s): #74000011558 issued under RFP #22-40-409
Concurrences: The Chief Financial Officer has approved this item. Final contract is subject to legal review and approval.
The Minority- and Women-Owned Business Enterprise Ordinance is not applicable due to the contract value per year being equal to or less than $25,000.00.
District(s): Districtwide
Summary: A Request for Proposals (RFP) was posted through the Forest Preserves website to obtain a consultant to survey patrons about their experiences holding picnics and other permitted events in the Forest Preserves. The consultant will analyze the survey responses, will identify trends, and will make recommendations to improve customer service. The Forest Preserves has been conducting these surveys for the past seven (7) years.
A selection committee determined that Penn and Associates was the most qualified of the three (3) respondents to provide these survey services. Penn and Associates was awarded the previous RFP to survey our permit patrons in 2018.
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