File #: 23-0588    Version: 1 Name:
Type: Report Status: Committee Report
File created: 11/14/2023 In control: Recreation and Engagement Committee
On agenda: 12/12/2023 Final action:
Title: REPORT Department: Department of Permits, Rentals and Concessions Request: Refer to Recreation and Engagement Committee Report Title: Event and Permit Application Survey Report Period: 2023 Summary: The Department of Permits, Rentals and Concessions ("PRC") contracts with a third-party consultant, Penn and Associates, to survey customers who hold picnics or special events in our groves on a weekly basis throughout the summer months. This year, one thousand, three hundred and eighty-seven (1,387) patrons completed questionnaires, a 26.5% response rate. Overall, customer satisfaction increased in 2023 compared to a year ago and the results showed continuous month-by-month improvement throughout the 2023 season. PRC, Department of Landscape Maintenance, and Department of Law Enforcement staff who interacted with customers all received extremely high ratings. The full report and presentation include detailed findings. Results of the survey are reviewed by all relevant staff o...
Indexes: (Inactive) ARNOLD RANDALL, General Superintendent
Related files: 22-0520

title

REPORT

 

Department:  Department of Permits, Rentals and Concessions 

 

Request:  Refer to Recreation and Engagement Committee

 

Report Title:  Event and Permit Application Survey

 

Report Period:  2023 

 

Summary: The Department of Permits, Rentals and Concessions (“PRC”) contracts with a third-party consultant, Penn and Associates, to survey customers who hold picnics or special events in our groves on a weekly basis throughout the summer months. This year, one thousand, three hundred and eighty-seven (1,387) patrons completed questionnaires, a 26.5% response rate. Overall, customer satisfaction increased in 2023 compared to a year ago and the results showed continuous month-by-month improvement throughout the 2023 season. PRC, Department of Landscape Maintenance, and Department of Law Enforcement staff who interacted with customers all received extremely high ratings. The full report and presentation include detailed findings. Results of the survey are reviewed by all relevant staff on a weekly basis during the summer months to gauge and improve areas of operations within the Forest Preserves of Cook County.

 

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