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23-0588
| 1 | | | Report | REPORT
Department: Department of Permits, Rentals and Concessions
Request: Refer to Recreation and Engagement Committee
Report Title: Event and Permit Application Survey
Report Period: 2023
Summary: The Department of Permits, Rentals and Concessions (“PRC”) contracts with a third-party consultant, Penn and Associates, to survey customers who hold picnics or special events in our groves on a weekly basis throughout the summer months. This year, one thousand, three hundred and eighty-seven (1,387) patrons completed questionnaires, a 26.5% response rate. Overall, customer satisfaction increased in 2023 compared to a year ago and the results showed continuous month-by-month improvement throughout the 2023 season. PRC, Department of Landscape Maintenance, and Department of Law Enforcement staff who interacted with customers all received extremely high ratings. The full report and presentation include detailed findings. Results of the survey are reviewed by all relevant staff on a weekly basis during the summer months to gauge and improve areas of operations within | recommend for receving and filing | Pass |
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