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File #: 19-0494    Version: 1 Name: Annual Permits Customer Service Survey
Type: Report Status: Filed
File created: 11/25/2019 In control: FPD Board of Commissioners
On agenda: 12/17/2019 Final action: 12/17/2019
Title: REPORT Department: Department of Permits, Rentals and Concessions Request: Receive and File Report Title: Annual Permits Customer Service Survey Report Period: 2019 Summary: The Department of Permits, Rentals and Concessions ("PRC") contracts with a third-party consultant, Penn and Associates, to survey customers who hold picnics or special events in our groves on a weekly basis throughout the summer months. This year, seven hundred ninety-four (794) patrons completed questionnaires, a 17% response rate. Overall, customer satisfaction increased in 2019 compared to a year ago and the results showed continuous month-by-month improvement throughout the 2019 season. PRC, Department of Landscape Maintenance, and Department of Law Enforcement staff who interacted with customers all received extremely high ratings. The full report and presentation include detailed findings. Results of the survey are reviewed by all relevant staff on a weekly basis during the summer months to gau...
Indexes: ARNOLD RANDALL, General Superintendent
Attachments: 1. PR3_Final_Report_withES

title

REPORT

 

Department:  Department of Permits, Rentals and Concessions 

 

Request:  Receive and File

 

Report Title:  Annual Permits Customer Service Survey

 

Report Period:  2019 

 

Summary:  The Department of Permits, Rentals and Concessions (“PRC”) contracts with a third-party consultant, Penn and Associates, to survey customers who hold picnics or special events in our groves on a weekly basis throughout the summer months. This year, seven hundred ninety-four (794) patrons completed questionnaires, a 17% response rate. Overall, customer satisfaction increased in 2019 compared to a year ago and the results showed continuous month-by-month improvement throughout the 2019 season. PRC, Department of Landscape Maintenance, and Department of Law Enforcement staff who interacted with customers all received extremely high ratings. The full report and presentation include detailed findings. Results of the survey are reviewed by all relevant staff on a weekly basis during the summer months to gauge and improve areas of operations within the Forest Preserves of Cook County.

 

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