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PROPOSED CONTRACT
Department(s): Permits, Rentals, and Concessions
Vendor: Penn and Associates, Cleveland, Ohio
Request: Authorization for the Forest Preserve District of Cook County (the “Forest Preserves”) to enter into and execute
Good(s) or Service(s): Customer satisfaction surveys
Contract Value: $30,000.00
Contract period: Thirty-Six (36) months from the issuance of the Purchase Order
Estimated Fiscal Impact: FY 2018 $10,000.00, FY 2019 $10,000.00, FY 2020 $10,000.00
Accounts: Professional Services Account 51001.520830
Contract Number(s): RFP 18-40-402
Concurrences:
The Chief Financial Officer and Chief Attorney have approved this item.
District(s): Districtwide
Summary: A Request for Proposals (RFP) was posted through the Forest Preserves website to obtain a consultant to survey patrons about their experiences holding picnics and other permitted events in the Forest Preserves. The consultant will analyze the survey responses, will identify trends, and will make recommendations to improve customer service. The Forest Preserves has been conducting these type of surveys for the past three (3) years.
A selection committee determined that Penn and Associates was the most qualified of the three (3) respondents to provide these survey services. None of the respondents were located in Cook County.
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