https://fpdcc.legistar.com/Gateway.aspx?M=LD&From=RSS&ID=6000034&GUID=B3D402D4-6880-4594-AD8F-D6CA17F52D30Legistar15https://fpdcc.legistar.com/Gateway.aspx?M=LD&From=RSS&ID=6000034&GUID=B3D402D4-6880-4594-AD8F-D6CA17F52D30B3D402D4-6880-4594-AD8F-D6CA17F52D30-2023-02-01-18-45-33Title: REPORT Department: Department of Permits, Rentals and Concessions Request: Receive and File Report Title: Event and Permit Application Survey Report Period: 2022 Summary: The Department of Permits, Rentals and Concessions (“PRC”) contracts with a third-party consultant, Penn and Associates, to survey customers who hold picnics or special events in our groves on a weekly basis throughout the summer months. This year, one thousand, one hundred and forty-seven (1,147) patrons completed questionnaires, a 23.5% response rate. Overall, customer satisfaction increased in 2022 compared to a year ago and the results showed continuous month-by-month improvement throughout the 2022 season. PRC, Department of Landscape Maintenance, and Department of Law Enforcement staff who interacted with customers all received extremely high ratings. The full report and presentation include detailed findings. Results of the survey are reviewed by all relevant staff on a weekly basis during the summer months to gauge and improve areas of operations within the Forest Preserves of Cook County.Wed, 01 Feb 2023 18:45:33 GMT